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Frequently Asked Questions and Tips about webhosting
Transfer:
In case of a transfer it is necessary that the name if the owner
of the domain is the same as you fill in at our form. To be able to transfer the
domain successfully it is necessary that you advise your former domain provider
so that they put your domain at "unlocked" and will cooperate with the transfer.
Do this is soon as possible.
A transfer of a domain .com .net .org .info .biz .us you can do
not sooner than after 60 days that the domains first was created, transferred
before or changed owners.
In case of a transfer your site will be not a moment
unavailable. When the domain is at our service we use temporally the name
servers of your former host and will continue working like that. Afterwards we
prepare your webspace at our servers and you we give you access with a special
temporally URL. Like that you can upload your site and test it. When this is
done you notify us and we will point the name servers to our servers. In the
next 48 hours the whole Internet will be slowly start to use your new hosting.
Your visitors will not notice the transfer (or it must be
because our servers are more reliable and faster).
E-mail:
You can create e-mail addresses under your domain. One of the
possibilities is the popular POP3. These accounts you can use in various forms.
For example with MS Outlook. In Outlook under "account" you can fill in the full
e-mail address. Under "Server" you can fill in "mail.yourdomain.ext".
For the outgoing mail (smtp) you can use the server of your
Internet provider. In case your Internet provider does not have this service you
can use our servers. To do that you fill in at smpt "mail.yourdomain.ext".
Afterwards you need activate the checkbox "My server needs authentication" and
afterwards you need to fill in ones more the e-mail address and the password.
Besides programs like Outlook you can use also online webmail.
In case of Webmail it is very important that the e-mails will be cleaned because
the space for this will be counted also for the maximum available for your plan.
With the plans A, B, C, D you visit for webmail: http://mail.yourdomain.ext
With the plans E, F, G you visit for webmail http://webmail.yourdomain.ext
FTP:
You can put your site online with a FTP program. You can use
whichever FTP program you wish but if you still don’t have a favorite FTP
program we can recommend Filezilla. Filezilla is better, more stable and faster
than most other FTP programs. Besides that it is a free FTP program.
Download Free FTP Program Filezilla
In Filezilla you can under "Site Manager" create an account. You
can fill in:
Host: ftp.yourdomain.ext
Logontype: Normal
User: user
Password: your password
(user and password will be send to you after activating your
hosting)
Optional: You can under "advanced" give the local and remote
directory.
The remote directory where you should put your site is:
With plan A, B, C, D: /wwwroot/
With plan E, F, G: /yourdomain.ext/
Besides other programs you can use for example MS Frontpage to
create your site. You can use Frontpage also to upload your site to the web. We
recommend using a FTP program like Filezilla in stead but if you want to use
Frontpage for this we offer the possibility. The user and password you can find
in the control panel after activating your hosting.
Statistics:
The plans E, F, G offers the Analog statistics. These are
reasonable good statistics.
The plans A, B, C and D have the SmarterStats statistics. These
are excellent statistics and without doubt the best statistics available. A
small part of the possibilities:
1. You can create clear reports about a certain period (history
without limits) in the form you wish to show trends in a beautiful graphic way.
2. It is also possible to drill down at very low detail and
obtain information about how, where, when and where from (domain or url) your
pages where accessed or also every single file in your web.
3. Reports of which words and sentences visitor use and in which
search engines to enter your site.
4. Reports of which countries your site was visited.
5. Error message of for example not found files and exactly
which files it are and from where they have been accessed.
6. Which browser and operating system are using your visitors.
7. Information where your visitors enter the site, how much time
they stay and where they leave.
The SmarterStats statistics you can activate in the Helm control
panel. The statistics you can access by http://stats.yourdomain.ext plus the
data giving in Helm. Note: in case you want to change the password of your
hosting you have to do that before activating the statistics, if not
SmarterStats will copy the old password.
Antispam:
Excellent
action to fight Spam
Web promotion:
Free and paid promotion for your website
Alexa Toolbar:
We recommend to install the Alexa-Toolbar. This toolbar gives you as a webmaster interesting statistic information about the number of visitors of your own site and also every other web site.
Install Alexa Toolbar
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